Customer Service: Ticket Exchange
NOTE: Only subscribers may exchange tickets.
Exchanges are made on a first-come, first-serve, seat available basis for the same production only. Tickets are non-refundable. Tickets to be exchanged must reach the box office at 101 Paseo de San Antonio at least one hour before your scheduled performance time (so they can be resold).
You may exchange your tickets for an equally or lower priced ticket without an exchange fee. An upgrade fee becomes payable if you opt to exchange into a higher-priced seat. To determine your exchange fee, simply use the exchange chart. When changing to a lower priced seat/performance, refunds are not available.